Troubleshoot SMS Delivery
Distinguish API acceptance from final delivery and collect useful details without exposing account credentials.
Acceptance is not delivery
A request accepted by an API is not proof that a handset received it. Read the documented status and follow the message reference through the delivery report.
Check in order
- Confirm account credit, active sender and permitted route.
- Check the recipient format and the actual content sent.
- Review the API response and final delivery status.
- Check for duplicated event submissions or uncontrolled retries.
- Ask support about route-specific operator restrictions before assuming coverage.
Contact support safely
Share a message reference, timestamp and redacted example with [email protected]. Do not send account passwords or API keys. Do not infer delivery to blocked or ported numbers from a general coverage claim.